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Frequently Asked Questions
FAQ
What does pre-order mean?
At the moment we are running a pre-order promotion meaning that all our stock gets shipped to the warehouse within 4-8 weeks of ordering. Please allow 6-12 weeks for your order to arrive to your house. Due to the inconvience, we are offering FREE shipping and a discount for your next order xx.
What's your return/refund policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at poppygang2009@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
How long will pre-orders take?
Please allow 6-12 weeks for your order to arrive to your house💖
How much does shipping cost?
We are offering FREE shipping Australia-wide! Please refer to shipping policy for shipping times xx.